Microsoft Office 365 Technical and Billing administrators can get support by opening a service request which you can do by clicking here.
Service Management excellence is at the core of the Microsoft Office 365 experience. This session is designed to show you the power of a multi-tenant cloud productivity service. This session gives you top tier Office 365 Service Management knowledge and insights from change management, service incidents, and support. The video below can be watched full screen. Service descriptions are at the very bottom of this post.
Microsoft Office 365 SLAs (Service Level Agreements) and Service Descriptions (click here).